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Where do you ship?
We ship to [list countries or regions]. The countries available to you appear at checkout. If your country is not listed, we cannot currently ship there.
How long does it take to receive my order?
Your total wait is production time plus shipping time. Every print is made to order, and production usually takes [2–7] business days. Shipping then takes about [3–7] business days within the United States and [7–21] business days internationally, depending on the destination and the shipping method you choose. These are estimates, not guarantees.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location, the size of your print and the number of items. [Add any free shipping threshold here.]
Will I receive tracking information?
Yes. You will receive an email with a tracking number once your order ships. Tracking may take up to 48 hours to show updates after the first scan.
Why did my items arrive in separate packages?
Items in one order may be produced at different times or locations and can ship separately. Each shipment has its own tracking number. You are not charged extra for this.
Can I change my shipping address after ordering?
Orders enter production quickly. Contact us at [your email address] as soon as possible with your order number and the correct address. We cannot guarantee a change once production or shipping has begun. We are not responsible for orders returned because the address you provided was incorrect or incomplete.
Can I cancel my order?
[Orders can be canceled within 24 hours of purchase, provided production has not started. Contact us at contact@arickelion.com with your order number.] Once production begins, orders cannot be canceled.
Do I have to pay customs, duties or taxes on international orders?
International orders may be subject to import duties, taxes and customs fees charged by your destination country. These charges are not included in your order total, and you are responsible for paying them. We do not control these fees and cannot predict their amount.
My tracking has not updated. What should I do?
Allow at least [5] business days from the date of the shipping confirmation email. If your tracking shows no movement after that, or your order has not arrived within [30] days of the estimated delivery date, contact us and we will investigate.
What if my order is damaged, defective or lost?
We will send a free replacement or refund your purchase. Damage and defects must be reported within 30 days of delivery, and lost orders within 30 days after the estimated delivery date. Please see our Returns & Refunds policy for how to report a problem.
Why is my delivery late?
Delays can result from carrier issues, severe weather, holidays, customs processing and high order volume. Please check your tracking first. We will help if your order is significantly delayed.
How should my prints arrive?
[Describe how prints are packaged, for example rolled in a protective tube or shipped flat in a rigid mailer. Confirm with your print partner.]
How do I contact you about an order?
Email contact@arickelion.com with your order number. We respond within 2 - 3 business days.
RETURNS & REFUNDS
Every piece in my shop is printed just for you, so I want to make sure it arrives looking the way it should. Here's how returns and refunds work.
Made-to-order prints
Each print is produced after you order it. Because of this, I can't accept returns or offer refunds if you change your mind, or if the size, color or style isn't what you expected. Please check the product details and size before you buy.
If something is wrong with your order
I'll gladly send a free replacement or refund your purchase if your print arrives damaged, has a printing defect, or never arrives.
Damaged or defective prints: Email me within 30 days of delivery at [your email address] with your order number and clear photos of the problem. You don't need to send the print back.
Lost orders: If your tracking shows no delivery, email me within 30 days after the estimated delivery date. Shipping times are estimates, and weather, holidays and carrier delays can add time, so please check your tracking first.
Please double-check your address
Make sure your shipping address is correct when you check out. I can't cover orders that are returned because of an incorrect or incomplete address.
A note on color
Colors can look slightly different on screen than on paper, so small variations aren't considered a defect.
Questions?
Email me at contact@arickelion.com and I'll get back to you within [number] business days.
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